Delivery & Installation

Deliveries:

• Upon delivery a signature will be required.
• We are currently unable to offer timed calls.
• All large items will be delivered by our two - man delivery team.
• If you need to cancel or re-arrange an existing delivery date please contact 020 8989 2424.
• If required the delivery team can unbox and dispose of the packaging from your new appliance.
• All appliances MUST be inspected for any damages within 48 hours of delivery. After this time Wanstead Domestic Appliances cannot be held responsible for any damages found.
• Wanstead Domestic Appliances cannot be held liable for any damage to flooring, this is why we recommend you protect any floorings the delivery team may use during delivery.
• All large appliances (American Style Fridge Freezers) require a pre-delivery size confirmation form to be signed and completed.
• Although we don’t like too, occasionally deliveries may be cancelled at late notice (due to stock shortage, manufacturing delays or delivery vehicle breakdowns). Which is why we strongly advise all customers not to book fitters until they have received the goods, as no claims will be accepted. We shall not be liable for any losses, costs, damages, charges and expenses caused by any delay in delivering goods
• We require notice of any parking restrictions that may be in place.
• A charge may be applied (See table of charges) if we are unable to complete delivery of your item for any of the following reasons:
• You provide insufficient/incorrect contact details or an incorrect delivery address thereby resulting in a failed delivery.
• You refuse delivery upon arrival of our delivery vehicle.
• There is nobody at the delivery address to accept delivery. You must ensure that you can be available all day on your chosen day of your delivery.
• We will only provide free delivery to the ground floor properties (unless a lift is available) this can include a maximum of 4 steps. Certain products may be delivered up or down a flight of stairs at an additional cost.
• We do not allow customers under any circumstances to assist the delivery team.
• Once the delivery has been accepted at the delivery address you have a duty of care for the goods.

We deliver to the following Post codes:

E11, E12, E10, E17, E18, E6, E4, E5, E7, All IG Post codes and few RM post Codes. if you do not live far from these post code areas please call us and one of our friendly staff members would try to help you with the delivery information.

Installation:

• Wanstead Domestic Appliances install team will replace like for like, and by this we mean the same type of appliance in the same position, using the same connections (plumbing and electrical).
• It is the responsibility of the customer to ensure all appliances will fit, have the right power supplies available and the relevant ventilation and clearances required.
• As part of the install service we will:
• Unpack your new product, remove and dispose of the packaging.
• Remove the plinths and panel doors of the old appliance.
• Connect the new appliance to existing pipe work or electrical supply.
• Basic carpentry work (additional holes, cutting work surface for bigger hob) Additional charges may apply.
• Level the appliance and fit in space.
• Fit the existing panel door to the new appliance.
• Remove the old appliance. (Chargeable)
• Wanstead Domestic Appliances will guarantee all installation work for 28 days.
• Before ordering you should ensure:
• The existing panel door is in a suitable condition to be fitted.
• Your appliance will fit into the existing housing.
• There is easy access to the existing pipe work and stop valves are working correctly (Wet appliances)
• What we do not do:
• Make any alterations to existing plumbing or electrical connections.
• Connect the appliance if it puts the fitter or customer at risk.
• Connect the appliance is it does not meet safety guidelines.
• Make any alterations to stone worktops.
• Failed Installations:
• If an installation fails because the customer did not inform us of any reason why it may not be successful or because the customer did not comply with the terms & conditions stated we reserve the right to make a failed installation charge of half the original installation connection fee. This charge applies per appliance.
• Wanstead Domestic Appliances Site Survey:
• If you are unsure whether your new appliance will be suitable, we can offer a site survey service priced at £40.00.